Terms and conditions

These Terms and Conditions (hereinafter, the “Terms”) govern the booking of places for activities, events and experiences offered through the website thehatrooftop.com (hereinafter, the “Website”), owned by THE HALF FULL VENTURE, S.L. Making a booking with payment through the Website implies full and unreserved acceptance of these Terms.

1. Company information

  • Owner: THE HALF FULL VENTURE, S.L. (Spanish limited company)
  • Trade name: The Hat Rooftop
  • Registered office: C. Imperial, 9 Ático, Centro, 28012 Madrid (Spain)
  • VAT / Tax ID: B86601697
  • Email: eventos@thehatrooftop.com
  • Phone: +34 91 772 85 72

2. Purpose and services

Through the Website, the user may book and pay for places at activities and events organised by The Hat Rooftop (tastings, gastronomic experiences, special events and similar). Each activity sets out its date, time, duration, location, price per place and number of available places. The booking grants the right to attend the specific activity for which it is contracted, on the date and time indicated.

3. Booking process

  1. The user selects the activity, the number of places and provides the required contact details.
  2. The user expressly accepts these Terms and the privacy policy.
  3. The user is redirected to the Redsys secure payment gateway to pay the total amount.
  4. Once the payment is confirmed, the booking is finalised and the user receives a confirmation email.

A booking is not considered confirmed until the payment has been authorised by the bank. If the payment is not completed, the places are not reserved.

4. Prices and taxes

All prices shown on the Website are expressed in euros (€) and include VAT and any applicable taxes. The applicable price is the one in force at the time the booking is made. The Hat Rooftop reserves the right to modify the prices of future activities, without this affecting bookings already confirmed.

5. Payment method

Payment is made online by credit or debit card through the Redsys secure payment gateway. Card details are entered directly into the bank's secure environment; The Hat Rooftop does not store or have access to full card data. The transaction is protected by security protocols and strong customer authentication (3D Secure).

6. Cancellation and refund policy

The customer may request the cancellation of their booking by sending an email to eventos@thehatrooftop.com, stating their name and the booking reference or details. The refund conditions are as follows:

  • Cancellations more than 7 days before the activity date: the customer is entitled to a full refund of the amount paid.
  • Cancellations 7 days or less before the activity date: no refunds are granted, as the places are reserved exclusively and cannot be reassigned.

Approved refunds are processed using the same card and payment gateway (Redsys) used for the purchase, within a maximum of 14 calendar days from confirmation of the cancellation. The time for the funds to actually appear in the customer's account may vary depending on the issuing bank.

Non-attendance (“no show”) shall not be considered grounds for a refund: failure to attend the activity without prior cancellation does not entitle the customer to any refund.

7. Cancellation or changes by The Hat Rooftop

Should The Hat Rooftop be forced to cancel an activity (due to weather, force majeure, failure to reach a minimum number of attendees or other circumstances), the customer will be offered a change to a new date or a full refund of the amount paid, at the customer's choice. The Hat Rooftop shall not be liable for additional expenses (travel, accommodation or others) that the customer may have incurred.

8. Minimum age and consumption of alcohol

Some activities include the consumption of alcoholic beverages. In accordance with applicable law, the sale and supply of alcoholic beverages to persons under 18 years of age is prohibited. The Hat Rooftop may request identification proving age at the time of the activity and reserves the right of admission.

This merchant undertakes not to allow any transaction that is illegal, or that is considered by the credit card brands or the acquiring bank to be capable of, or to have the potential to, damage their goodwill or negatively affect them. The following activities are prohibited under the card brand programmes: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to persons under 18 years of age”.

9. Confirmation and customer obligations

It is the customer's responsibility to provide accurate details and a valid email address in order to receive the booking confirmation. The customer must attend on the date, time and location indicated. The booking receipt or confirmation email may be requested on arrival.

10. Customer service and complaints

For any query, issue or complaint relating to a booking, the customer may contact eventos@thehatrooftop.com or call +34 91 772 85 72. Official complaint forms are available to consumers at the premises.

11. Applicable law and jurisdiction

These Terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts and Tribunals of the consumer's domicile, in accordance with consumer protection regulations.

Last updated: 19/08/2026

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